Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is provided in addition to your rights under the New Zealand Consumer Law. Directed Electronics New Zealand Pty Ltd (Directed Electronics) warrants that this product is free from defects in material and workmanship for a period of 12 months from the date of purchase or for the period stated on the packaging. This warranty is only valid where you have used the product in accordance with any recommendations or instructions provided by Directed Electronics.

This warranty excludes defects resulting from alterations of the product, accident, misuse, abuse or neglect. In order to claim the warranty, you must return the product to the retailer from which it was purchased or if that retailer is part of a National network, a store within that chain, along with satisfactory proof of purchase. The retailer will then return the goods to Directed Electronics.

Directed Electronics will repair, replace or refurbish the product at its discretion. The retailer will contact you when the product is ready for collection. All costs involved in claiming this warranty, including the cost of the retailer sending the product to Directed Electronics, will be borne by you.

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You agree to defend, indemnify and hold harmless Zero-X and its subsidiaries and affiliates from and against any and all claims, proceedings, injuries, liabilities, losses, costs and expenses (including reasonable legal fees), including but not limited to, claims alleging negligence, invasion of privacy, copyright infringement and/or trademark infringement against Zero-X and its subsidiaries and affiliates or the Zero-X services, relating to or arising out of your breach of any provision of these terms, your misuse of the Zero-X or Zero-X services, or your unauthorized modification or alteration of products or software.


Zero-X has a limited warranty on whereby Zero-X warrants to you and only to you that the Zero-X drones and accessories, computer software, or other hardware, computer software, or other hardware. and accessories will be free from defects in materials and workmanship for one (1) year from the date of your purchase of the on Zero-X drones and accessories, computer software, or other hardware (unless a longer warranty period is required by law).
The specifics of this Zero-X limited warranty are at https://www.zero-x.co.nz/warranty  

To the extent possible under governing law, other than the above product warranty for the Zero-X drones and accessories, computer software, or other hardware you understand and agree that the Zero-X services are provided on an "as is" and "as available" basis. Zero-X makes no warranty that the Zero-X services will meet your requirements or that use of the Zero-X services will be uninterrupted, timely, secure or error-free nor does Zero-X make any warranty as to the accuracy or reliability of any information obtained through the Zero-X services (including third party content), that any defects in the Zero-X services will be corrected or that the Zero-X products or Zero-X services will be compatible with any other specific hardware or service. Further, Zero-X does not warrant that the Zero-X services or the Zero-X servers that provide you with data and content are free of viruses or other harmful components. Zero-X also assumes no responsibility for and shall not be liable for any damages caused by viruses that may infect your Zero-X drones and accessories, computer software, or other hardware.

You agree that Zero-X is not an insurer and that Zero-X is not providing me with insurance of any type. Any amounts that you pay Zero-X for the Zero-X service are not insurance premiums and are not related to the value of your vehicle or property, anyone else’s property located in your vehicle or premises, or any risk of loss in your vehicle or at your premises. If you want insurance to protect against any risk of loss at your vehicle or premises, you will purchase it. In the event of any loss, damage or injury, you will not look to Zero-X to compensate you or anyone else. You release and waive for yourself and your insurer all subrogation and other rights to recover against Zero-X arising as a result of the payment of any claim for loss, damage or injury.

Zero-X’s equipment and services do not cause and cannot eliminate occurrences of certain events, including, but not limited to, fires, floods, burglaries, robberies and medical problems. Zero-X makes no guarantee or warranty, including any implied warranty of merchantability or fitness for a particular purpose, that the Zero-X equipment and services provided will detect or avert such incidents or their consequences. Zero-X does not undertake any risk that you or your vehicle or property, or the person or property of others, may be subject to injury or loss if such an event occurs. The allocation of such risk remains with you, not Zero-X.

Other than the above product warranty for the Zero-X drones and accessories, computer software, or other hardware, Zero-X and its suppliers disclaim all warranties of any kind, whether express, implied, or statutory, regarding the Zero-X equipment and any associated app/service. Including any implied warranty of title, merchantability, fitness for a particular purpose, or noninfringement of third party rights. Because some jurisdictions do not permit the exclusion of implied warranties, the last sentence of this section may not apply to you. Zero-X hereby further expressly disclaims all liability for any claims for service failures that are due to normal product wear, product misuse, abuse, product modification, improper product selection or your non-compliance with any and all applicable federal, state or local laws. This warranty and warranty disclaimer give you specific legal rights, and you may have other rights that vary by state, province, or country. Other than as permitted by law, Zero-X does not exclude, limit or suspend other rights you have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your state, province, or country. For our New Zealand Customers: please note that this warranty is in addition to any statutory rights in New Zealand in relation to your goods which, pursuant to the New Zealand consumer law, cannot be excluded.


Under no circumstances will Zero-X be liable in any way for any content, including, but not limited to, the loss of content, any errors or omissions in any content, or any loss or damage of any kind incurred in connection with use of or exposure to any content posted, emailed, accessed, transmitted, or otherwise made available via the Zero-X app.

Zero-X liability for damages, especially for breach of duty or obligation, delay in performance, non-performance, or malperformance shall be precluded, except when these are due to negligent breaches of any significant contractual duty or obligation on the part of Zero-X. Any liability for negligence is limited to direct losses usually and typically foreseeable in such case. Should the claim for damages be based on willful or grossly negligent breach of contractual duty or obligation on the part of Zero-X, the preclusion and limitation of liability mentioned in the preceding sentences will not apply. The preceding preclusion and limitation of liability will also not apply to claims for damages arising out of loss of life, bodily injury or health impacts for which Zero-X may be liable, or for non-contractual liability.

Some states and countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Additionally, this provision is not intended to limit Zero-X's liability in the event of Zero-X's willful or intentional misconduct.